EHS FAQ: Common inquiries about our service that our customers may have.

EHS FAQ: Questions & Answers

Purchasing & Owning a Eye Home Solutions System

  • Where can I purchase an eye home solutions system?

    Systems can be purchased from our store located at 2460 Brock Rd, Pickering, ON L1V 2P8, Canada. Our store hours are Mon-Fri. 9:00am - 7:00pm. Sat-Sun. 10:00am - 6:00pm. Come visit our showroom to see our selection of water filters.

  • Where do I get a replacement filter for my system?

    Each Eye Home Solution System comes with a 10 year replacement filter warranty. The whole home systems require maintenance every 6 months. Our customer care team will call and schedule a visit to have your filter checked and replaced.

  • Where can I find replacement parts for my Eye Home Solutions Systems?

    We regrettably do not sell parts to the general public. All of our systems come with a ten-year warranty. If you have any issues with our systems, please contact our customer service team. We will dispatch a technician to your residence to inspect your system.

Healthy Water

  • Is bottled water better than tap water?

    In general, tap water is a better option because it is just as safe as bottled water but costs much less and has a much lower environmental impact.

  • Why should I be concerned about water bottles?

    Many brands of bottled water are nothing more than filtered municipal tap water. Tests conducted by the Natural Resources Defense Council found about 25% of the bottles tested contained bacteria, arsenic and chemicals that exceeded FDA levels. Environmental-wise, about 38 billion bottles are filling up in our landfills each year.

  • Does Water Type Matter?

    Absolutely! Water contains toxins, but alkaline pH water can be effective in removing these toxins from the body. If we don’t consume alkaline water, we can develop diseases and accelerate aging.

  • What could be in my drinking water?

    Chemicals, heavy metals, parasites, and chlorination are all present in tap water and pose health risks. We can filter out these toxins before drinking, or we can force our bodies to be the filter.

  • What is the ph level from my tap water?

    How to Test ph of Water Without a Kit! -

  • How to test for lead in your water?

    You can buy an instant lead water test kit at Home Depot or Lowes.

  • How much chlorine in water is safe to drink?

    Chlorine levels in drinking water up to 4 milligrams per litre (mg/L or 4 parts per million (ppm)) are considered safe.

  • Is fluoride in drinking water safe?

    Because fluoride cannot pass through the skin, anyone can use water with fluoride levels above 1.5 mg/L for dishwashing, laundry, handwashing, and bathing.

  • Does reverse osmosis remove minerals from water?

    Minerals are removed by RO because their molecules are larger than those of water.

General Water Treatment Questions

  • How long does a water system last?

    With proper maintenance, a water system can often last for 10 to 15 years. Eye Home Solutions water systems are built to last and comes with a 10 year warranty.

  • What is a water softener? and why is it important in my home?

  • How do I determine if my city water is treated?

    Request a quality water report from your water company. The report will detail any contaminants that may be present in your water and will alert you to the health risks they pose.

  • How do I determine if I have hard water?

    An easy way to determine hard water is to check faucets or kettles for white scaling. Search for soap scum. Water that is completely soft produces foam at the surface but leaves the water itself clear. Soap scum is formed when hard water minerals react with soap. Soap scum also likes to stick to fabric, so when you do your laundry, it may fail to completely clean the clothes, turning white fabric grey, bright colours dull, or even leaving a sour odour on the clothes.

  • What happens if I move?

    With any purchase of an Eye Home Solutions Water Filtration System, you will receive a move free of charge. An Eye Home Solutions Technician will remove and re-install your system in your new home.

Water System Economics

  • Are water filtration systems expensive?

    Eye Home Solution provides numerous possibilities for obtaining a water treatment system.

    Purchase & Rental Options

  • Does the system use electricity to operate efficiently?

    All our units use very minimal electricity to operate efficiently.

  • Is it cheaper to purchase bottled water?

    High-quality, filtered tap water will always be less costly than bottled water.

  • Can soften water extend the life span of my appliances?

     Hard water ruins appliances, deposits filmy soap scum on pipes, and reduces water pressure, forcing your appliances to work harder..

If you can't find the answer to your question, please contact our Customer Support Team.


Our Water Treatment Systems are not just safe, we are concerned about the safety of our employees as well as yours. To ensure yours and our staff’s safety, we adhere to the Covid-19 Protocols.

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By providing healthier and safer water, Eye Home Solutions can help you improve your health and wellness.
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